Net Call Center and Mestech: A Global Journey from Turkey to Switzerland

Net Call Center, one of Turkey’s leading call center companies, has been delivering value-driven services in customer experience management for years with its strong team of 1,000 professionals. Now, it’s time to carry this experience to the international stage.

We have taken our first global step by launching a new office in Switzerland, marking our presence in the European market. With this strategic move, our goal is to establish partnerships with companies across Europe—particularly in Switzerland—elevate digital customer experience, and reflect the service strength we’ve built in Turkey on a global scale.

Our Switzerland office is not just a representation; it is the center where Net Call Center's global vision will be realized. Through this hub, multilingual call center services, operations management, sales, and support processes will be conducted with professionalism. Our top priority is to offer solutions that are compatible with the culture and business processes of European companies, creating a significant impact.

Another important aspect of this global expansion is introducing the software solutions of our group company Mestech to the international market. One such innovation is DialoAPP, a platform developed by Mestech designed specifically for call center operations. Equipped with CTI infrastructure and integrated with artificial intelligence, DialoAPP aims to enhance operational efficiency and customer satisfaction.

DialoAPP is not just a call management system, but a digital transformation solution for institutions. With features such as live call monitoring, supervisor dashboards, advanced reporting, and performance tracking, it streamlines decision-making for customer service agents through AI-powered recommendation engines. As a result, both call durations and satisfaction rates are significantly optimized.

With this new initiative, we aim to bring Turkey’s expertise in call center services to the global stage while also creating added value in Europe through our innovative software solutions. As Net Call Center and Mestech, we are excited to share this synergy—born from the combination of technology, human talent, and operational excellence—with Europe.

Our office in Switzerland is the first step in this vision. In the coming period, we will continue to invest in different regions of Europe, determined to become a globally recognized and preferred Turkish brand.

At Net Call Center, we are globalizing not only in the services we provide but also in our mindset. Today, we are growing on a global scale with a vision that transcends borders, an approach open to intercultural collaboration, and a technological infrastructure capable of competing in international markets.

As a brand born in Turkey, we are moving forward with a commitment to offer reliable, innovative, and sustainable solutions worldwide. On this journey of global transformation, we will continue to create greater value for both our country and our business partners.