We act as the bridge between you and your customers and we become the only point of contact about 7 days 24 hours.
It is based on employing executives and team mates who are fully aware of your industry and the variables of your project. One stage of this project is the recruitment of experienced personnel in the project, and the other stage is to train the competent personnel about your project and your sector intensively.
Communication projects generate intensive statistics due to their technology-dependent nature. This can be simply the number of incoming calls at certain times of the day, as well as detailed information such as age range, gender, time of interest to the product being offered. Both the project and the sector's statistics are closely monitored.
One of the most challenging aspects of effective communication is the efficient management of all communication channels. Call centers seem to manage only the phone channel, but SMS, e-mail, website, Facebook, Twitter and similar social media channels can also be managed from a single point. Net Call Center manages all these channels in the most accurate way by synchronizing incoming contact information.
The way to achieve productive results is through strong communication with you. You can feel that we are with you at almost every stage of the project and that we are taking steps to meet your current needs.
The statistics that are analyzed and followed are quite high, but with the help of these, it is in our hands to produce intelligent comments and direct the project in line with these comments. Through Business Intelligence applications and close communication, analyzes and evaluations are made and comments are made about the direction the project is going and should go.
Many companies cannot efficiently manage incoming complaints and notifications on any subject. Both the tracking of the notifications and the synchronization of notifications from different channels are of great importance at this stage. In addition, following these complaints or notifications until they are finalized is the most important factor that ensures customer satisfaction.
Both the dynamics of your company and the sector you are in need to be constantly monitored. This results in meeting your needs as well as bringing up issues and solutions that you are not aware of.
Accurate analysis of the statistics that are followed provides important clues for identifying opportunity points within these statistics. Thus, revisions can be made in many stages from the flow of the speech to the proposals presented. Correct comments can be made on the points to focus on.
The efficiency of all these proceedings and remedies; A good workflow diagram goes through the creation. Net Call Center analyzes both workflows and guides you to ensure the most accurate flow. In addition, the determined points in the process are identified and reported and revision suggestions are made.
We focus on working with experienced and competent team members who are proficient in the variables of the sector and projects it serves. We support our team mates with training and competency sets to advance more efficiently and efficiently.
Communication projects generate statistics every day due to their technology-dependent nature. Thanks to business intelligence applications and close communication, we make analyzes and evaluations and make comments about the direction the project is going and should go.
One of the most challenging aspects of effective communication is the efficient management of all communication channels. Call centers seem to manage only the phone channel, but social media channels such as SMS, e-mail, web, Facebook, Twitter and so on can also be managed from a single point. NET Call Center uses all of these channels in the most accurate way by synchronizing incoming contact information.
